Privacy Policy

1) Information we collect

• Account & profile: username, email, password (hashed), preferences, support communications.
• Device & usage: IP address, device identifiers, browser/app data, pages/events, approximate location from IP, cookies and similar technologies.
• Payments (if you buy virtual items): purchase amount, time, item, and processor transaction IDs. Payment card details are handled by our payment processors, not stored by us.
• User content: content you submit in chats, forms, or messages (where enabled).

2) How we use information

• Provide and operate the Site, create/manage accounts, deliver virtual items.
• Security, fraud prevention, debugging, and enforcing terms.
• Analytics to understand performance and improve features.
• Communications: service messages and responding to requests; marketing where permitted (you can opt out).
• Legal compliance and to protect rights, safety, and property.

3) How we share information

• Service providers: hosting, analytics, customer support, payment processing, security, and communications vendors.
• Advertising/measurement partners: where used, cookie-based measurement or advertising may be considered “sharing” for cross-context behavioral advertising under some state laws.
• Legal/transactions: to comply with law, respond to lawful requests, or in a merger/acquisition with appropriate safeguards.

We do not sell personal information for money.

4) Cookies & choices

You can control cookies via browser settings and device controls. If we use advertising cookies, you may opt out of “sharing” as described below. We do not respond to all “Do Not Track” signals; use the controls described here.

5) Retention

We keep personal information as long as needed for the purposes above, including providing the service, resolving disputes, enforcing agreements, and meeting legal/accounting obligations. We may de-identify or aggregate data for longer-term analytics.

6) Security

We use administrative, technical, and physical safeguards designed to protect information (e.g., access controls, encryption in transit where supported). No method of transmission or storage is 100% secure.

7) Children’s privacy

The Site is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child provided information, contact us to request deletion.

8) US State privacy notice (CA/CPRA and similar laws)

Depending on your state of residence, you may have rights to: access/confirm, delete, correct, and obtain a copy of your personal information; opt out of targeted advertising and certain profiling; and opt out of the “sale” or “sharing” of personal information (as defined by law). We do not use sensitive personal information to infer characteristics, and if we process sensitive data (e.g., precise geolocation if enabled), we use it only to provide the service and for security/compliance.

How to exercise rights: email contact@crystalplayglade.com with your request. We may verify your identity. You may use an authorized agent where permitted. We will not discriminate for exercising your rights.

Notice at collection: categories collected include identifiers, commercial info (purchases), internet/network activity, and inferences for site optimization; purposes and retention are described above.

9) Contact

Neon Harbor Social Casino Lounge LLC (Limited Liability Company (LLC))
Email: contact@crystalplayglade.com
EIN: 27-8451936
California LLC Entity No. 202418763952